By initiating interaction with the Bot, you consent to receive automated messages via WhatsApp. These may include:

• Alerts and notifications
• Invoices, account statements, and credit/debit notes
• Payment reminders and updates

These communications are part of the service delivery process and may be triggered by transactions or account activity.

Your personal data (such as name, contact details, and transaction history) is used exclusively for delivering and managing service-related communications.

• The company does not share your data with third parties without your explicit consent, unless legally required.
• Data handling complies with applicable privacy and data protection regulations.

For details, refer to our Privacy Policy

Any documents (invoices, credit/debit notes, statements, etc.) shared via WhatsApp are:

• For informational purposes only
• They do not replace original, physical, or digitally signed documents
• Users must refer to official sources for legally binding versions.

The Bot offers automated assistance for common queries. For concerns that remain unresolved, users may:

• Request escalation within the chat
• Be connected to a designated company representative (e.g., a Territory Manager) during business hours

While the Bot is operational 24/7, its responses may depend on backend systems such as ERP or CRM platforms.

Services may be temporarily unavailable during:

• System maintenance
• Unexpected outages
• Third-party platform issues

The company strives to ensure the accuracy and timeliness of the information provided. However:

• Occasional delays, discrepancies, or errors may occur due to data sync issues or third-party dependencies
• The company is not liable for any such issues or resulting consequences

The Bot operates using third-party service providers (e.g., Meta for WhatsApp, Google Cloud for hosting).

• These platforms maintain their own terms of use and data protection standards
• The company ensures that only secure and compliant services are used

The company may update:

• Features or functionality of the Bot
• Associated pricing (if applicable)
• These Terms of Service

Users may receive reasonable prior notice of such changes through official channels.

The Bot is provided on an 'as-is' basis. The Company disclaims liability for:

• Errors or failures in communication,
• Loss or misuse of shared data,
• Direct or indirect or consequential losses
• Delays, message delivery failures, or data-related issues arising from use of the Bot

• Users may receive multiple messages per month (e.g., transactions, payment reminders, statements, compliance or regulatory alerts) based on account activity
• You may opt-out at any time by replying “STOP” to the Bot.
• After opting out, you may not receive important service-related updates

The Bot is intended only for customers with active accounts. The company reserves the right to:

• Deny or revoke access due to account inactivity, misuse, or regulatory issues
• Block users who violate these Terms

Messages exchanged with the Bot may be:

• Logged or recorded
• Used for quality control, legal compliance, dispute resolution or internal auditing By using the service, you consent to this archival.

Users must not:

• Engage in illegal, abusive, or spamming activities using the Bot
• Attempt to manipulate or overload the system

Violations may result in immediate suspension and legal action.

The company uses reasonable industry-standard measures to secure user data.

However:

• No communication over WhatsApp or the internet is completely secure
• Users accept these risks by using the service

Your use of the Bot constitutes:

• Acknowledgment that you have read, understood, and agreed to these Terms
• Consent to receive and exchange messages as described

These Terms are governed by the laws of India. Any disputes or legal proceedings shall fall under the exclusive jurisdiction of courts located in Hyderabad, Telangana, India.